When is there a claim?
As soon as a significant defect impairs use of the flat — damp, mould, heating failure, persistent noise — the rent can be reduced. Unlawful clauses and excessive service charges can also be challenged.
How large is the reduction?
The amount depends on the extent of the impairment. For severe defects, reductions of a substantial proportion of the rent are possible; amounts already paid can be reclaimed retroactively.
How does it work?
Send us your lease, documentation of the defects and any previous correspondence. We assess the matter and, if necessary, conduct proceedings without any financial risk to you.
What does it cost me?
Nothing. No success, no fee — we bear the full cost of proceedings.